Questions
The ones we get asked most. If yours is not here, write to us at hello@estatehomegoods.com and a person will answer.
What does shipping cost?
What does shipping cost?
Within the United States, standard shipping is $8 and is free on orders over $70. Express is $15. International orders are rated at checkout once you enter your address.
How long will my order take?
How long will my order take?
It depends on the piece. Small objects move quickly. Stone and solid timber furniture takes longer, because it is heavy and it is packed properly. Your confirmation email carries tracking as soon as the order is on its way, and we will tell you if anything is going to be slower than expected.
Do you ship internationally?
Do you ship internationally?
Yes. We ship across Europe, the UK, Canada, Australia, New Zealand, Japan, Korea, Singapore, Hong Kong, Israel and the UAE. Rates are calculated at checkout. Import duties and taxes are set by your country and are not included in the price you pay us.
Can I return something?
Can I return something?
Yes, within 30 days of delivery. The piece needs to be unused and in its original packaging. Email hello@estatehomegoods.com with your order number and we will send a return label and instructions. Do not send anything back before asking, or we cannot accept it.
Something arrived damaged. What now?
Something arrived damaged. What now?
Tell us straight away at hello@estatehomegoods.com, with photographs if you can. Stone and glass occasionally do not survive the trip. We replace or refund, and we do not make you argue about it.
Why does the stone look different from the photograph?
Why does the stone look different from the photograph?
Because it is stone. Travertine, marble and onyx vary piece to piece in colour and vein, and wood varies in grain. The photograph shows one example, not the one you will receive. That variation is the point.
How do I pay?
How do I pay?
Every payment method we accept is shown at checkout. Your details go straight to Shopify and are never stored by us.